Rolling Repair Team

ROLLING REPAIR TRANSPORT SERVICE 

Big Daddy's believes riding a bike can change your life. Our Rolling Repair Transport Service is the convenient way to get your bike serviced giving you more time to do what you love…RIDING YOUR BIKE! Our Rolling Repair Transport Service Team can pick up your bike and transport it to the service department for repair and return it to you when the work is complete. This is not an accelerated service. For faster service we recommend you bring your bike into the shop. After reviewing and agreeing to the terms and procedures below, please contact the shop to inquire about transport fees, repair service or to schedule your bicycle service pick up date.


Repair Transport Service Terms & Procedures

REPAIR TRANSPORT SERVICE

Big Daddy’s offers a Repair Transport Service for most bicycles needing bike maintenance. This is not an accelerated service. Bicycles needing a fast turnaround service should be brought directly to the shop. Transport fees apply based on your pick up and return location. Customers can choose detailed maintenance or request an estimate for service by one of our certified mechanics. Estimates cost $20. Once your bike is evaluated, you will be contacted and provided with an estimate of the service cost. Once work is agreed upon, the $20. Estimate Fee is absorbed into the service cost. Any customer declining a repair estimate will accrue the $20. Estimate Fee and the Transport Fee. An estimate of service cost is not guaranteed. It is your responsibility to indicate any financial restrictions to our staff when you authorize the estimated service. The Estimate Fee is waived for any bicycle discarded for donation. 


TRANSPORT SCHEDULE

After setting up the details of your requested bike service and agreeing to terms of service, you will be contacted by a member of Big Daddy’s staff to schedule pick up date, bike service and payment information. Unless otherwise agreed upon, Repair Transport Service is available Tuesday – Friday. This service is not available Saturday- Monday. Big Daddy’s reserves the right to reschedule pick up dates with prior notice. Due to the number of customers, Big Daddy’s Transport Service cannot wait at your location.


YOU LOCK IT.   YOU LEAVE IT.

You will need to provide the location of the bike on the property for pick up and return. We require you lock or otherwise secure the bicycle at your location and provide the combination of any lock, garage code or keys if applicable. Big Daddy’s will not schedule an unsecured bike pick up. Big Daddy’s assumes no responsibility if we are unable to locate the bicycle or remove it during the pick up. We recommend you remove all bags, baskets and accessories attached to your bicycle prior to pick up. Big Daddy’s is not responsible for and shall not pay for any loss, damage or theft of items at your location, whether secured or not.


WE PICK IT UP.

Big Daddy’s Transport Service will pick up your secured bicycle at your location on the agreed pick up date. We recommend you remove all bags, baskets and accessories attached to your bicycle prior to pick up. Big Daddy’s reserves the right to reschedule pick up dates with prior notice.


WE REPAIR IT.

Bicycles requesting a work estimate will be contacted by a mechanic with suggested service needed for the bike. Once work is agreed upon, the $20. Estimate fee is absorbed in the cost of the repair. Any customer declining a repair estimate will accrue the $20. Estimate Fee and the Transport Fee. An estimate of service cost is not guaranteed. It is your responsibility to indicate any financial restrictions to our staff when you authorize the estimated service. The Estimate Fee is waived for any bicycle discarded for donation. 


YOU PAY FOR IT.

Unless otherwise agreed by Big Daddy’s, you must pay for all charges prior to delivery of your bicycle back to you.


WE RETURN IT.   WE LOCK IT.   WE LEAVE IT.

Once work is completed, you will be contacted with a return date. You will need to indicate the location on the property where it should be returned. Big Daddy’s is not responsible for and shall not pay for any loss, damage or theft of items at your location, whether secured or not. Big Daddy’s reserves the right to reschedule return dates with prior notice. Big Daddy’s will not return an unsecured bike. Bike locks are available for $21.99.


                                                                                       After reviewing the terms of the Repair Transport Service,                                                                                                                                please contact the shop to inquire about transport fees, repair service or to schedule your service pick up date.                                         850-622-1165